Your card failed.
Here is the next step.
Pick what you see on the screen. Get the three steps that usually fix it, a cash fallback, and the exact error pages people search for at the counter.
Fix my paymentNo sign-up. Works offline after the first visit. Independent guide, not an official app.
Three taps to the right fix
Where it failed, which card, what the screen said.
Step 1 of 3
Where did it fail?
Adding a card or verifying ID The card will not bind, the passport check fails, or the code never arrives · 10 fixes Paying or scanning at the till Declined at the counter, QR will not scan, limit or fee problem · 18 fixes Refund or money back The refund never arrived, or the amount looks wrong · 2 fixes
Not sure? Browse every error page or ask the cashier for cash — it is still legal tender.
All 30 fixes, by category
Every error has its own page, with a checked date and a cash fallback.
What this site will not do
We do not process payments, hold funds, top up wallets, or act on your behalf. We explain the
rules and the order to try things in. Always confirm the final rule in the official app.