All fixes
Every error has its own page. Start with the wording on your screen, not with the app name.
Back to the 3-step toolCard setup
6 fixes
Card not supported
It says my card is not supported, but it works everywhere else.
Verification failed
It asks for a code from my bank, but no SMS ever comes.
Transaction declined by issuer
The app says payment failed, and my bank sends me a fraud alert two minutes later.
Name does not match
It keeps saying the information does not match my card.
Card not supported
My Amex works at home but Alipay will not add it.
Product not available
A blog says I need a TourPass card, but I cannot find it.
Limits & fees
2 fixes
Limits & fees
1 fixes
Refunds
2 fixes
Scanning & QR
1 fixes
In-store situations
6 fixes
No change available
The cashier says they cannot make change, or points at the QR code only.
Payment unavailable
The ticket page opens inside WeChat, but the pay button does nothing.
Payment failed
The app accepts my card for the ride, but the train ticket payment keeps failing.
Deposit required
The app wants a deposit but will not take my card.
Network unavailable
My eSIM ran out and I cannot open the payment code.
Please scan the QR code to order
The staff pointed at the QR code and walked away.
Paying
8 fixes
Insufficient balance
It says insufficient balance, but my card has plenty of money.
Transfer not available
I can pay shops, but I cannot send money to my friend.
Transaction declined
Apple Pay works at home, but the terminal here says declined.
We do not accept that
The cashier has never seen Google Pay.
Transaction cancelled
The ATM said transaction cancelled and returned my card.
Payment pending
My bank shows two charges for one dinner.
Payment failed
12306 says payment failed and releases my seat.
Pre-authorization failed
The hotel charged me twice: the room and a deposit.
Identity verification
4 fixes
Verification failed
I uploaded my passport three times and it keeps failing.
Code expired
The code never arrives, and there is no resend option after two tries.
Security review required
It asks me to scan my face before I can pay.
Account frozen
WeChat says my account is frozen after I changed phones.