Stuck on the same error for hours?
We look at your screen with you, find the failing step, and tell you what to press. You keep control of your phone, your card, and your money at all times.
Request a slot — $25What you get
- A 15-minute video call
Screen share, in English. You drive; we point.
- A written fallback
Three lines by email within 24 hours, so you are not stuck again.
- One test payment
We stay until a small payment goes through, or until we agree it cannot.
What we will not do
We never process payments, top up wallets, hold funds, or ask for your card number, banking
password, or one-time codes. If anyone offers to pay on your behalf, walk away.
Before the call
- The exact error text
A screenshot is enough.
- Which card you used
Visa, Mastercard, Amex, or a debit card.
- Your phone and network
Roaming SIM, travel eSIM, or hotel Wi-Fi.
- Your banking app installed
Most 3-D Secure checks happen there.
Refunds
No charge if we cannot start the call. Full refund if we make no progress in the first ten minutes. After that, the session is delivered and non-refundable.