No paper menu, no counter order. Use the table code.
“The staff pointed at the QR code and walked away.”
What to do now
Try these in order. Stop as soon as one works.
-
Scan the table code with Alipay
Alipay often opens the same mini program with better foreign-card support than WeChat.
About 3 min -
Switch the mini program to English
Look for a language icon or the letters EN. If there is none, translate the page with your phone.
About 2 min -
Ask staff to order at the counter
Point at the dish photos and confirm the price before they place the order.
About 3 min
Why this happens
Ranked by how often it is the cause.
The table code opens a mini program that does not accept foreign cards.
Try paying at the counter instead.
Likelihood: high
The mini program needs a mainland phone number or ID.
Ask staff whether they can place the order for you.
Likelihood: medium
The menu has no English version.
Use the translate camera in your phone or ask for a picture menu.
Likelihood: medium
If that does not work
Get out of the queue first. Solve the payment later.
- Order and pay at the counter
The counter terminal may accept a card or cash.
- Pay cash after the meal
Ask first; some QR-only places still take notes.
- Choose a restaurant with a paper menu
Chains near hotels usually have English menus and staffed tills.
Setup guide: Alipay vs WeChat Pay for Foreigners: Which to Set Up First At this place: Paying at a Restaurant in China: QR Menus and Card Rules
Related problems
Independent guide. Not affiliated with Alipay, WeChat Pay, or any restaurant chain. Rules checked 2026-10-26 (version 2026-10). Found a different error message? Send it to us.