Deposit-free riding usually needs a local credit score.

Updated 2026-10-26 3 steps ~2 min Visa · Mastercard

“The app wants a deposit but will not take my card.”

What to do now

Try these in order. Stop as soon as one works.

  1. Choose the per-ride option

    Several brands offer single rides without a deposit, charged to your wallet balance or card.

    About 3 min
  2. Try a different brand

    Onboarding rules differ significantly between operators.

    About 5 min
  3. Walk or use the metro for short hops

    For under two kilometres, the metro or a walk is often faster than unlocking a bike.

    About 1 min

Why this happens

Ranked by how often it is the cause.

Deposit-free riding is tied to a domestic credit score you do not have.

Look for a per-ride or single-use option in the app.

Likelihood: high

The deposit payment method is domestic-only.

Try a different bike brand.

Likelihood: medium

The bike requires a domestic phone number for unlocking.

Some brands accept international numbers.

Likelihood: low

If that does not work

Get out of the queue first. Solve the payment later.

  • Use hotel rental bikes

    Many hotels and hostels lend bikes to guests.

  • Rent from a bike shop

    Daily rentals require a deposit but accept international cards.

  • Take a taxi or city bus for longer trips

    Both take cash, need no deposit, and cover the same short distances.

Still stuck after all three steps? A 15-minute screen share usually finds the failing step. See how remote help works →

Related problems

Independent guide. Not affiliated with any bike-share operator. Rules checked 2026-10-26 (version 2026-10). Found a different error message? Send it to us.