Your passport photo was rejected. Here is why.
“I uploaded my passport three times and it keeps failing.”
What to do now
Try these in order. Stop as soon as one works.
-
Retake the photo in daylight
Place the passport flat, avoid overhead lights, keep all four corners inside the frame, and avoid fingers.
About 3 min -
Match the name character by character
Use the Latin spelling from the passport, not the transliteration your bank uses.
About 2 min -
Retry on a stable connection
Uploads fail silently on weak networks. Switch to Wi-Fi and wait for the confirmation screen.
About 10 min
Why this happens
Ranked by how often it is the cause.
Glare or shadow on the photo page, or the machine-readable zone is cropped.
Retake in daylight, flat on a table, with all four corners visible.
Likelihood: high
The name typed in the app differs from the passport spelling.
Copy the surname and given name exactly as printed.
Likelihood: medium
The passport is close to expiry, or the scan does not match the chip data.
Check the expiry date and try scanning the data page again.
Likelihood: low
If that does not work
Get out of the queue first. Solve the payment later.
- Complete verification at a hotel front desk
Staff often know the exact photo requirements.
- Use the other wallet app
Verification flows differ; one may accept what the other rejects.
- Pay with cash and physical cards meanwhile
Do not let verification block your trip.
Setup guide: Using a Foreign Credit Card in China: What Works in 2026 At this place: Buying Train Tickets in China with a Foreign Card
Related problems
Independent guide. Not affiliated with Alipay, WeChat Pay, or any card network. Never share passport images with third parties you do not trust. Rules checked 2026-10-26 (version 2026-10). Found a different error message? Send it to us.