The name on your card and in the app do not match.
“It keeps saying the information does not match my card.”
What to do now
Try these in order. Stop as soon as one works.
-
Copy the name from the card, not the app
Bank apps often display names in a different order than the card itself.
About 1 min -
Drop middle names and punctuation
Use plain ASCII letters and a single space. Remove accents, hyphens, and suffixes.
About 1 min -
Remove the card and add it again
Cached data causes repeat failures. Delete the card, restart the app, then add it fresh.
About 3 min
Why this happens
Ranked by how often it is the cause.
You typed your given name first while the card shows family name first, or the reverse.
Look at the embossed text on the physical card.
Likelihood: high
You included a middle name, hyphen, or accent that the card does not show.
Use only the characters printed on the card.
Likelihood: medium
The account name and the card name belong to different people.
The card must be in the account holder's name.
Likelihood: low
If that does not work
Get out of the queue first. Solve the payment later.
- Try a card in a simpler name format
Some issuers print only first and last name.
- Complete verification at a staffed counter
Hotel front desks often help with onboarding apps.
- Use cash for the immediate purchase
Do not let a name field block your day.
Setup guide: Using a Foreign Credit Card in China: What Works in 2026 At this place: Paying at a Pharmacy or Hospital in China as a Tourist
Related problems
Independent guide. Not affiliated with Alipay, WeChat Pay, or any card network. Rules checked 2026-10-26 (version 2026-10). Found a different error message? Send it to us.